What Our Customers Have to Say

Always Free Layaway Plans

Join the Beacon's Glow Collectibles Club and enjoy a 10% discount on your first order!

Shop with Confidence - More than 13 Years in Business

Proud Supporter of Hats 4 Hope Charity, Thanks to your support we have donated more than 100 preemie baby hats!

Frequently Asked Questions (FAQ)

FAQ (Frequently Asked Qyuestions)

Please take a look at some of our frequently asked questions and answers. If you do not see your question listed, please do not hesitate to email us with your question at info@beaconsglow.com or phone us at (512) 990-9881.

Are all items on your site in new condition?
All items are direct from each manufacturer and have never been used as display samples.

Do you buy used collectibles from collectors?
Not at this time, as all items are brand new and direct from each manufacturer.

Are all items in stock?
All items on the Beacon's Glow Collectibles site have their quantities indicated on the site. Only those items that are in stock can be ordered. Occasionally, an error is made but we will do our best to get the item that you ordered, suggest a substitution, or issue you a full refund.

We do offer an email notification system that will alert you when an item once again becomes available. But please note that some items have been retired and cannot be ordered from the doll or teddy bear manufacturer any longer.

When will my order ship?
We will ship your order by 6:00 p.m. (CST) the following business day.(But most days your order will ship the same day if UPS has not come to pick up outgoing packages for the day.)

What do you charge for shipping?
We charge very competitive shipping rates based on UPS' current rates, and shipping charges are based on dollar amount per order.(FOR A LIMITED TIME - All orders over $75.00 in the lower 48 states ship free of charge.)
Does Beacon's Glow Collectibles offer any type of customer guarantee?
Yes, Beacon's Glow Collectibles guarantees your satisfaction with all of your purchases.
Do you ship orders outside of the United States?
Yes, we currently ship to countries outside the United States, and orders can be placed online. Please refer to our "International Orders" section on "Our Policies" page for a listing of countries that we currently ship to. If you have additional questions regarding international ordering, please email us at info@beaconsglow.com.

Please NOTE: We have no knowledge of other countries' Custom Departments. Please check with your country's Customs Office to see if you will be responsible for additional import fees into your country from the USA.

Do you ship to Hawaii, Alaska and APO Addresses?
Yes, we ship orders to Hawaii, Alaska and APO addresses, and do not impose any additional handling fees. Orders will be shipped through the US Postal Service (USPS).