Returns or Exchanges
If you would like to return or exchange an item for any reason, please call (512) 990-9881 or send an email to returns@beaconsglow.com within 30 days of purchase to let us know about it. We cannot accept returns or exchanges unless we have been contacted either by phone or email.
After receiving an acknlowledgement from us, please enclose a copy of your original invoice if possible and send it, along with your product(s) for return or exchange, via UPS or insured mail to:
Beacons Glow Collectibles
217 Settler’s Valley Drive
Pflugerville, TX 78660-4726
Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc. Once we receive your returned merchandise, you will be issued a store credit or you will be sent a replacement item, if requested.
We do not charge a re-stocking fee for returned merchandise. Please note that shipping will not be refunded on returns.
Additionally, Beacons Glow Collectibles cannot be responsible for returns that are lost or damaged during transit.
Damaged Shipments
If an item is damaged in shipping or it is defective, email us at returns@beaconsglow.com or give us a call at (512) 990-9881 (Monday through Friday, 9:00 am–5:00 pm CST). Please enclose a copy of your original invoice and send it, along with your damaged in transit or defective product(s) for return or exchange, via UPS or USPS to: Beacons Glow Collectibles 217 Settler’s Valley Drive Pflugerville, TX 78660-4726 Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc.
After receiving back your damaged item, your replacement will be shipped immediately, or you will be issued a full refund. And, of course, you will be reimbursed for shipping the damaged item back to us. (Please note that it is not necessary to insure damaged parcels). |