Answers to Your Help Questions

Always Free Shipping FOR US Orders within the Continental US!

Join the Beacon's Glow Collectibles Club and enjoy a 10% discount on your first order!

Shop with Confidence - More than 15 Years in Business

Proud Supporter of Hats 4 Hope Charity, Thanks to your support we have donated more than 350 preemie baby hats!

Return to Help Index

My Account

How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return or exchange a product?
	Returns or Exchanges If you would like to return or exchange an item for any reason, please call (512) 990-9881 or send an email to returns@beaconsglow.com within 30 days of purchase to let us know about it. We cannot accept returns or exchanges unless we have been contacted either by phone or email. After receiving an acknlowledgement from us, please enclose a copy of your original invoice if possible and send it, along with your product(s) for return or exchange, via UPS or insured mail to: Beacons Glow Collectibles 217 Settler’s Valley Drive Pflugerville, TX 78660-4726 Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc. Once we receive your returned merchandise, you will be issued a store credit or you will be sent a replacement item, if requested. We do not charge a re-stocking fee for returned merchandise. Please note that shipping will not be refunded on returns. Additionally, Beacons Glow Collectibles cannot be responsible for returns that are lost or damaged during transit. Damaged Shipments If an item is damaged in shipping or it is defective, email us at returns@beaconsglow.com or give us a call at (512) 990-9881 (Monday through Friday, 9:00 am–5:00 pm CST). Please enclose a copy of your original invoice and send it, along with your damaged in transit or defective product(s) for return or exchange, via UPS or USPS to: Beacons Glow Collectibles 217 Settler’s Valley Drive Pflugerville, TX 78660-4726 Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc. After receiving back your damaged item, your replacement will be shipped immediately, or you will be issued a full refund. And, of course, you will be reimbursed for shipping the damaged item back to us. (Please note that it is not necessary to insure damaged parcels).
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	If you would like to return or exchange an item for any reason, please call (512) 990-9881 or send an email to returns@beaconsglow.com within 30 days of purchase to let us know about it. We cannot accept returns or exchanges unless we have been contacted either by phone or email. After receiving an acknlowledgement from us, please enclose a copy of your original invoice if possible and send it, along with your product(s) for return or exchange, via UPS or insured mail to: Beacons Glow Collectibles 217 Settler’s Valley Drive Pflugerville, TX 78660-4726 Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc.. Once we receive your returned merchandise, you will be issued a store credit or you will be sent a replacement item, if requested. We do not charge a re-stocking fee for returned merchandise. And also please note that shipping will not be refunded on returns. Additionally, Beacons Glow Collectibles cannot be responsible for returns that are lost or damaged during transit. Damaged Shipments If an item is damaged in shipping or it is defective, email us at returns@beaconsglow.com or give us a call at (512) 990-9881 (Monday through Friday, 9:00 am–5:00 pm CST). Please enclose a copy of your original invoice and send it, along with your damaged in transit or defective product(s) for return or exchange, via UPS or USPS to: Beacons Glow Collectibles 217 Settler’s Valley Drive Pflugerville, TX 78660-4726 Please return your merchandise in the original packaging being sure to include the interior box and wrapping, certificates, stands, etc.. After receiving back your damaged item, your replacement will be shipped immediately, or you will be issued a full refund. And, of course, you will be reimbursed for shipping the damaged item back to us. (Please note that it is not necessary to insure damaged parcels). Cancelled Orders If you decide to cancel your order, please note that there is a standard 10% fee on cancelled orders.
When will my order ship?
	We will ship your in-stock order through UPS by 6:00 p.m. (CST) the following business day for all continental US orders. NOTE: Orders for either Alaska (AK) or Hawaii (HI) destinations will be shipped via the U.S. Postal Service unless otherwise noted. We do not impose any additional handling fee for orders shipped to either of these states.